Policies

We kindly inform you that we provide a 24h reception.

Check-in: 14:00 pm
Check-out: 11:00 am

To protect the natural environment we have decided to apply following rules: towels are changed every 2 days and bed linen every 3 days (if you stay longer than 5 days) or on visitors request at the check-in.

Arrivals
our policy is to welcome our guests personally. To be well prepared and give you all of our time we ask you to inform our staff about your arrival time. In case you arrive before our scheduled check-in time your luggage may be kept till your room is ready.

Smoking
For security and other guests comfort smoking is not allowed in any party of the house.

Children
Due to our location & facilities we are sorry to inform you that we are not prepared to host children younger than 6 years. If you have any doubts, please contact reception

Cancellation
We kindly ask to bear in mind that due to the family concept of Cracowdays, alterations and cancellations can affect us significantly. Thus we feel ourselves obliged to add the following rules:

Individual (up to 2 rooms booked)
Cancellation made:
14 days (2 weeks) or more before arrival no fee is taken
13 to 3 days before arrival first night deposit is taken
2 days before arrival we will balance your credit card with the whole amount.

Group (from 3 rooms booked)
Cancellation made:
30 days or more before arrival no fee is taken
29 to 21 days before arrival 50% of whole amount is refundable
Less then 20 days before arrival – there is no refund!

Last/ first minute reservation
In case of cancellation there is no refund.




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